Privacy Policy

Digital Flossie Global Limited

Effective Date: January 2026

1. Introduction

Digital Flossie Global Limited ("Digital Flossie Global", "DFG", "we", "our", or "us") is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, process, store, and safeguard your information when you visit our website, engage our services, use our platforms, participate in our programs, or interact with us through our communication channels.

By using our website, services, or communication channels, you consent to the practices described in this Privacy Policy.

2. Information We Collect

a. Personal Information

Full name
Email address
Phone number
Company information
Billing information
Information submitted through forms, surveys, applications, events, consultations, and assessments

b. Technical and Usage Data

IP address
Browser type and version
Device information
Operating system
Pages visited
Referral sources
Usage analytics and interaction data

c. Communication Data

Email correspondence
WhatsApp communications
Support inquiries
Feedback and survey responses
Event registration records

3. How We Use Your Information

Deliver products and services
Respond to inquiries and consultation requests
Process purchases and payments
Improve website functionality and user experience
Provide requested resources and educational materials
Send business communications
Conduct research and analytics
Meet legal and regulatory obligations

WhatsApp, SMS & Messaging Communications

Where consent is provided, we may communicate with you through WhatsApp, SMS, email, and other messaging platforms to provide support, deliver resources, send reminders, share educational content, event invitations, service updates, and marketing communications related to our products, services, and programs.

You may opt out of marketing communications at any time.

4. Legal Basis for Processing

Your consent
Contractual necessity
Legitimate business interests
Legal and regulatory obligations

5. Data Sharing and Third Parties

We do not sell your personal data.

We may share information with trusted service providers such as:

Hosting providers
Payment processors
Email marketing platforms
CRM providers
Meta Platforms and WhatsApp Business Platform
Analytics providers
Cloud infrastructure providers
Customer support platforms
Legal and regulatory authorities when required by law

CRM, Automation & AI Platforms

We may process information using CRM systems, marketing automation platforms, workflow tools, AI assistants, messaging platforms, and cloud infrastructure providers to deliver services efficiently and securely.

6. Data Security

We implement appropriate technical, administrative, and organizational security measures to protect personal data from unauthorized access, disclosure, alteration, loss, misuse, or destruction.

While we strive to protect your information, no internet transmission or storage system can guarantee absolute security.

7. Data Retention

We retain personal data only for as long as necessary to:

Provide services
Fulfill contractual obligations
Comply with laws and regulations
Resolve disputes
Maintain business records

8. Your Rights

Access your personal data
Request correction
Request deletion
Restrict processing
Withdraw consent
Object to processing
Request data portability where applicable

9. GDPR Compliance (EEA Residents)

Right to access
Right to rectification
Right to erasure
Right to data portability
Right to restrict processing
Right to object
Right to lodge a complaint with a supervisory authority

10. Nigeria Data Protection Act Compliance

Digital Flossie Global Limited complies with the Nigeria Data Protection Act (NDPA) and applicable Nigerian data protection regulations.

Request access to personal data
Request correction of inaccurate information
Request deletion where legally permissible
Lodge complaints with the Nigeria Data Protection Commission (NDPC)

11. Cookies & Tracking Technologies

Improve user experience
Analyze website traffic
Enhance website functionality
Understand visitor behavior
Support marketing activities

You may disable cookies within your browser settings. Certain features may not function properly if cookies are disabled.

12. Children's Privacy

Our services and programs are intended for individuals 18 years and older. We do not knowingly collect personal information from children.

13. International Data Transfers

As a global consulting, training, and technology services company, we may process information in countries outside your jurisdiction. Appropriate safeguards are implemented where required.