Purpose

This policy explains how Digital Flossie Global Limited ("DFG", "we", "our", or "us") communicates with individuals through email, WhatsApp, SMS, telephone calls, online communities, automation systems, and other messaging platforms.

We are committed to transparent, permission-based communication and responsible use of your contact information.

Consent

By taking any of the following actions, you consent to receiving communications from DFG:

• Completing a website form
• Downloading a resource
• Registering for an event
• Booking a consultation
• Applying for a program
• Joining a community
• Purchasing a product or service
• Requesting information from DFG

Types of Communications

Communications may include:

• Event reminders and updates
• Workshop and webinar information
• Consultation confirmations
• Program onboarding details
• Service updates
• Educational content and resources
• Newsletters and insights
• Community announcements
• Promotional campaigns and offers
• Customer support communications
• Account and subscription notifications

Communication Channels

We may communicate with you through:

• Email
• WhatsApp Business Platform
• SMS
• Phone calls
• Online communities
• Social messaging platforms
• Customer portals and application systems
• Automated marketing and notification platforms

Email Communications

By providing your email address, you consent to receiving email communications related to:

• Educational content
• Service delivery
• Program participation
• Marketing campaigns
• Product launches
• Business updates

Marketing emails will include an unsubscribe option where applicable.

WhatsApp Communications

Where a user provides a valid mobile phone number and engages with DFG, communications may be delivered through the WhatsApp Business Platform.

Examples include:

• Event reminders
• Consultation confirmations
• Resource delivery
• Support communications
• Educational content
• Program updates
• Promotional messages where permitted

SMS Communications

Where permitted, SMS may be used for reminders, notifications, announcements, authentication, verification, and important service updates.

Message and data rates may apply depending on your mobile provider.

Automated Communications

DFG may use CRM systems, workflow automation platforms, AI assistants, and communication technologies to automate messaging processes.

• Lead nurturing sequences
• Webinar reminders
• Customer onboarding
• Course delivery communications
• Support workflows
• Subscription notifications

Opt-Out Rights

You may withdraw consent for marketing communications at any time.

• Click the unsubscribe link in emails
• Reply STOP where supported
• Contact us directly
• Request removal from a communication list

Data Protection

Communication records may be processed and stored in CRM systems, marketing automation platforms, cloud infrastructure environments, customer support platforms, and communication technologies used by DFG.

We maintain reasonable technical and organizational safeguards designed to protect personal information.

Contact

For questions regarding this Communication & Messaging Consent Policy, consent withdrawals, access requests, or communication preferences, contact:

Digital Flossie Global Limited
Website: https://digitalflossieglobal.com
Email: [email protected]

Acceptable Use Requirements

Users must use DFG services, websites, applications, automation systems, communities, and digital platforms responsibly, ethically, and legally.

Users may not:

• Send spam or unsolicited communications
• Circumvent platform security controls
• Attempt unauthorized access to systems or data
• Upload malware, viruses, or harmful code
• Harass, threaten, or abuse others
• Violate intellectual property rights
• Engage in unlawful activities
• Use services for fraud or deceptive practices
• Disrupt platform performance or operations

Artificial Intelligence Services

Digital Flossie Global may utilize Artificial Intelligence, Generative AI, machine learning technologies, AI assistants, automation systems, and decision-support tools to deliver services and improve operational efficiency.

• AI-generated outputs may contain inaccuracies.
• Human review is strongly recommended.
• AI systems may rely on third-party providers.
• DFG does not guarantee complete accuracy.
• Users remain responsible for decisions made based on AI outputs.

Training Programs

Refund requests must generally be submitted before access to the program, community, portal, recordings, or course materials is granted unless otherwise specified.

Consulting Services

Fees for completed consulting, advisory, implementation, strategy, coaching, and professional services are non-refundable.

Digital Products

Due to immediate access, downloadable products including templates, guides, prompts, eBooks, frameworks, workbooks, and digital resources are generally non-refundable.

Events & Registrations

Transfer requests may be considered on a case-by-case basis at DFG's sole discretion.